An Evaluation Method of Supply Chain Efficiency Considering Customers' Satisfaction

doi:info:doi/10.5057/jjske.14.231

An Evaluation Method of Supply Chain Efficiency Considering Customers' Satisfaction 利用統計を見る

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アイテムタイプ	学術雑誌論文 / Journal Article.
言語	英語
キーワード	Data envelopment analysis, Customer satisfactions, Customer complaints
著者	CHAOWARAT Woramol SUTO Hidetsugu ( 研究者リゾルバーID: 1000090352525 ) YOKOI Takahiro
著者（別表記）	チャオワラットウォラモン須藤秀紹 ( 研究者リゾルバーID: 1000090352525 ) 横井聖宏
室蘭工業大学研究者データベースへのリンク	須藤秀紹（SUTO Hidetsugu）
抄録	Evaluating supply chain management is important because it helps to find out supply chain's weakness. Customers' satisfactions is one of important topics because a propose of supply chain management is to satisfy customers requirements. If an organization lacks satisfaction of customer needs, it will lose an opportunity in business. Usually, agricultural supply chain consists of a manufacture and several suppliers. In this case, the manufacture has to evaluate performances of chains with possible suppliers. The manufacture may replace some suppliers to improve their customers' satisfactions. However, the current evaluate methods cannot be used such usage because the methods cannot consider a situation in which some suppliers are replaced. Therefore, a new evaluation model is proposed. The proposed model allows the users to inspect a chain's efficiency with considering to replace some of supply chain suppliers. In order to show the ability of the method, a case study of Thai frozen shrimp industry is shown and the results is discussed.
雑誌名	日本感性工学会論文誌
巻	14
号	1
ページ	231 - 237
発行年	2015
出版者	Japan Society of Kansei Engineering
出版者版へのリンク	10.5057/jjske.14.231
DOI	info:doi/10.5057/jjske.14.231
論文ID（NAID）	130004957898
日本十進分類法	007
ISSN	1884-0833
書誌レコードID	AA12442067
権利	ここに掲載した著作物の利用に関する注意本著作物の著作権は日本感性工学会に帰属します。本著作物は著作権者である日本感性工学会の許可のもとに掲載するものです。ご利用に当たっては「著作権法」ならびに関連法規に従うことをお願いいたします。 Notice for the use of this material The copyright of this material is retained by the Japan Society of Kansei Engineering (JSKE). This material is published on this web site with the agreement of the author (s) and the JSKE. Please be complied with Copyright Law of Japan and the Relevant statutes if any users wish to reproduce, make derivative work, distribute or make available to the public any part or whole thereof. All Rights Reserved, Copyright (C) Japan Society of Kansei Engineering. Comments are welcome. Mail to address editor(at)jske.org , please.
著者版フラグ	publisher
主となる版	https://www.jstage.jst.go.jp/article/jjske/14/1/14_231/_pdf
フォーマット	application/pdf

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